General terms and conditions are the fundamental part of this booking agreement, concluded between the HUD d.o.o. (hereinafter referred to as “Company”) and their clients. Once the client completes the booking is presumed that he accepts these General Terms and Conditions. The booking the client makes is obligatory and therefore it is possible for a client to cancel his booking exclusively according to these General Terms of Conditions. The client is responsible for all the costs and consequences, which may occur due to the incorrect information he has provided when making a booking.
The client agrees to these Terms and Conditions by ordering services from the Company either over website, email, telephone, by making a payment without preorder or by any other way.
The company was founded with the aim to assure friendly services and to provide high-quality experiences for the user.
The Company brand and the website as well as all its components (programming code, design, photographs, text, etc.) and all subpages are the intellectual property of creators of the brand and thus protected by copyrights. Any copying, usage or abuse of the brand and/or website and its components is subject to litigation according to local law.
We are committed to do our best to provide current and accurate information on the Company website. However, we cannot be held liable for errors, omissions or results that may be obtained by misuse or misunderstanding of this information. We reserve the right to correct errors as soon as they are brought to our attention and, more generally, to modify, at any time, without notice, all or part of the website and these Terms and Conditions without any responsibility that may be incurred as a result.
Terms we use and their explanations:
100% Money Back Guaranteed – If we can’t deliver the service as promised and the client is not satisfied, he should communicate the complaint directly to our stuff as soon as possible. If we agree on the issue, the client can get all the money paid for that specific activity back.
The site may contain links to other sites that we do not use. We can in no way be held responsible for the provision of these links to access these sites and external sources, and can not accept any responsibility for the content, advertising, products, services or other materials on or available from these external sites or sources that are neither approved nor verified by our team.
All the photos are symbolic.
All information submitted by the client at any time will be kept private and confidential, except if there is a good reason for that.
All information submitted by the Company (websites, promotional material, other agencies’ information) are strictly informative and are a subject to cancellation, change or modification due to heavy traffic, higher force or force majeure.
The Company reserves the right to cancel, change or modify any facilities without notice, including changing or altering venues, routes and prices. In the event of a change, the Company will endeavour to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. All this is done for the best possible experience of our clients.
The Company is not accountable for any other bookings made by the client, such as tours, transfers, flights etc. If in the event of changed itinerary, the Company does not guarantee any time of tour departure or arrival.
Certain activities and sights on tours are conditioned by the weather and opening times, therefore the Company reserves the right to change the tour program (itinerary), but will try to inform the client about the alteration as soon as possible.
All clients need to have a valid identification document with them at all times. As stated by the law, every Slovenian citizen or country’s visitor is obliged to have a valid ID present, and if asked to be identified by the police, clients are aware that could be charged with a penalty if they failed to do so.
In some cases, the Company is an intermediary between the client and the end performer of service. Although our team is devoted to finding and providing only the best services for you, we cannot be held accountable for mistakes, mishaps or negligence made by third persons.
In case the client is late to an activity, he could be obliged to pay extra for costs caused for arriving late. It is your responsibility to inform the members of your group of the itinerary and make sure everybody shows up on time. We will always try to provide you with the activity later than originally planned, but if we couldn’t do it, you are not eligible for a refund. If you know you will be late, please inform us as soon as possible.
In case of any issues with any of the service conducted by our supplier/partner, we will help you resolve it, but in case that wouldn’t be possible, you have to solve it directly with them.
If for any reason you wish to finish any activity early, you are not entitled to a refund or any discount.
The Company reserves the absolute right to decline a booking at our discretion for any reason and at any time. Clients agree to accept the authority and decisions of our employees, guides and affiliates.
The Company reserves the right to cancel a tour or tasting in any circumstances but will endeavour to avoid this unless absolutely necessary.
All clients are responsible for their own safety and well-being. We don’t encourage any of our clients to engage in any dangerous activity or to drink excessively. The Company cannot accept any responsibility if the client drinks too much or engages in dangerous activities and suffers injury, illness, death, loss or damage as a result.
All clients should thoroughly evaluate their physical capabilities for participation in tours by the Company before their booking. In case of incapability, the Company can deny the client’s participation. Other participants can not suffer any loss on other client’s account.
Some programs include alcohol consumption and are suitable only for participants aged 18 years or older. Unless stated otherwise, participation is possible only for participants over 18 years. Proof of age must be provided at the time of participation. As proof of age, we only accept official identification such as Passport, driver license and other proof of age (18 plus) cards. Unacceptable identification includes photocopies, student cards and other non-government issued identification. All clients ensure that they are fit and able to complete the itinerary of the tour and that they are in good physical and mental shape.
By making a booking every client agrees that the Company has the right to publish all the photos and videos that were made during the program (the photos and videos could include every client) in promotional and commercial intentions.
Due to certain unforeseen circumstances, the client may cancel participation on agreed activity. If the company agrees, the client has the option to reschedule it on any available date in the next 3 months.
We want you to leave our city happy and full of new exciting adventures. Our team is devoted to organize great experiences. Despite all our efforts we urge you to give us feedback in any form. If the client has a complaint he/she must bring it to the attention of the tour guide right away. That way our team has the chance to rectify the situation upon evaluation of the complaint. Possible amendments to the tour in the interest of satisfaction of a client can be made only if the complaint is presented during the tour. Complaints made at a later time will not be taken into consideration. Should the complaint be presented during the tour and the problem remained unresolved another complaint must be made in writing to the Company within 5 days of the completion of the tour.
All clients must follow the instructions by the Company, stated in the booking confirmation e-mail, product’s webpage or instructions by the Company’s tourist guide.
The Company reserves the right to cancel the program at any time if the client does not obey the instructions of the tour guide and appears likely to endanger the safe and comfortable progress of the tour, that client may be excluded from all or part of the tour. In this case, the client does not have the right to any refund or cover any additional costs incurred by client as a result.
All clients are expected to obey local laws and regulations and any failure to do so will relieve the Company of all obligations that they may otherwise have under these booking conditions. Any damage or losses caused by a client is the responsibility of the client. Full payment for any such damage or loss must be paid at the time directly to the supplier. If the client fails to do so, the Client will be responsible for meeting any claims (including legal costs) subsequently made against the Company as a result of the client’s actions.
Our company is committed to promoting sustainability. Concern for the environment and promoting a broader sustainability agenda are integral to our company’s professional activities and the management of the organization. We aim to follow and to promote good sustainability practice, to reduce the environmental impacts of all our activities and to help our clients and partners to do the same.
Our Sustainability Policy is based upon the following principles:
To comply with, and exceed where practicable, all applicable legislation, regulations and codes of practice.
To integrate sustainability considerations into all our business decisions.
To ensure that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it.
To minimize the impact on sustainability of all office and transportation activities.
To make clients and suppliers aware of our Sustainability Policy, and encourage them to adopt sound sustainable management practices.
To review, annually report, and to continually strive to improve our sustainability performance.
The General Terms and Conditions and the relationship between a client and the Company shall be governed by the local laws without regard to its conflict of law provisions. A client and the Company agree to submit the exclusive jurisdiction of the competent court located in Ljubljana, Slovenia.
HUD, storitve, d.o.o., Trg Franca Kozarja 14, 1430 Hrastnik, Tax number: SI95311289, Company registration number: 6613047000
Informations for Bank transfer:
Company: HUD, storitve, d.o.o., Trg Franca Kozarja 14, 1430 Hrastnik, Slovenia
IBAN: IBAN SI56 6100 0001 5029 527
Bank: Delavska Hranilnica d.d.
General Terms and Conditions shall take effect on the date of 26.6.2019.